ASSESSMENT OF STUDENT PERSONNEL SERVICES IN PUBLIC UNIVERSITIES IN ONDO STATE, NIGERIA

Abstract

Student personnel services are non-instructional functions rendered to promote quality service delivery in the school system. This study, therefore, assessed student personnel services provision in universities in Ondo State, Nigeria. The study adopted the descriptive research design of the survey type. The sample of the study was 200 students randomly selected from two purposively selected universities in Ondo State. A questionnaire instrument titled “Students’ Personnel Services Questionnaire” (SPSQ) was used for data collection. The questionnaire was validated by specialists in Tests and Measurement and tested for reliability using the test-retest technique. The reliability coefficient was 0.84. The research questions were answered using descriptive statistics of percentage and mean. Findings revealed that the level of security, transportation, power supply and lavatory services was low with mean scores of 2.35, 2.43, 2.44, and 2.11 respectively while the level of health service was moderate with a mean of 2.55. Based on the findings, it was concluded that personnel services such as security, transportation, power supply, and lavatory were grossly inadequate and of low quality in universities in Ondo State while the state of health services was good. It was therefore recommended that school authorities should ensure that buses used in conveying students are neat and they are in good condition and that there are more registered motorbikes available to convey students to their various destinations. Also, the government and the school authorities should make available adequate facilities for security personnel use such as CCTV within the campus to monitor movements in the campus